Jacobs, F. R., & Chase, R. B. (2011). Operations and supply chain management (13th edition.). McGraw-Hill Irwin.

Jacobs, F. Robert, and Richard B. Chase. Operations and Supply Chain Management. 13th edition. New York: McGraw-Hill Irwin, 2011.

Jacobs, F. Robert, and Richard B. Chase. Operations and Supply Chain Management. 13th edition. McGraw-Hill Irwin, 2011.