Managing quality : a practical guide to customer satisfaction /

Managing quality : a practical guide to customer satisfaction /

Detalhes bibliográficos
Autor principal:	Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
Formato:	Livro
Idioma:	English
Publicado em:	New Delhi ; Thousand Oaks, CA : Sage Publications, c1999.
Assuntos:	Total quality management. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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