Managing quality : a practical guide to customer satisfaction /

Managing quality : a practical guide to customer satisfaction /

Détails bibliographiques
Auteur principal:	Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
Format:	Livre
Langue:	English
Publié:	New Delhi ; Thousand Oaks, CA : Sage Publications, c1999.
Sujets:	Total quality management. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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