Services marketing : integrating customer focus across the firm /
Κύριος συγγραφέας: | Zeithaml, Valarie A. |
---|---|
Άλλοι συγγραφείς: | Bitner, Mary Jo, Gremler, Dwayne D. |
Μορφή: | Βιβλίο |
Γλώσσα: | English |
Έκδοση: |
New York :
McGraw-Hill Irwin,
c2013.
|
Έκδοση: | 6th ed. |
Θέματα: | |
Classic Catalogue: | View this record in Classic Catalogue |
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