It's all about service : how to lead your people to care for your customers /
| Главный автор: | |
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| Формат: | |
| Язык: | English |
| Опубликовано: |
Hoboken, N.J. :
John Wiley & Sons, Inc.,
c2005.
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| Предметы: | |
| Online-ссылка: | Table of contents only Contributor biographical information Publisher description |
| Classic Catalogue: | View this record in Classic Catalogue |
Оглавление:
- It's all about trust
- The power of vision crafting
- Generating enthusiasm
- No one whistles a symphony-it takes an orchestra to play it
- Character
- Conflict management
- Competition
- The art of coaching
- Listening
- Caring.