It's all about service : how to lead your people to care for your customers /
| Auteur principal: | |
|---|---|
| Format: | Livre |
| Langue: | English |
| Publié: |
Hoboken, N.J. :
John Wiley & Sons, Inc.,
c2005.
|
| Sujets: | |
| Accès en ligne: | Table of contents only Contributor biographical information Publisher description |
| Classic Catalogue: | View this record in Classic Catalogue |
Table des matières:
- It's all about trust
- The power of vision crafting
- Generating enthusiasm
- No one whistles a symphony-it takes an orchestra to play it
- Character
- Conflict management
- Competition
- The art of coaching
- Listening
- Caring.