It's all about service : how to lead your people to care for your customers /

It's all about service : how to lead your people to care for your customers /

Podrobná bibliografie
Hlavní autor:	Pelletier, Ray, 1948-
Médium:	Kniha
Jazyk:	English
Vydáno:	Hoboken, N.J. : John Wiley & Sons, Inc., c2005.
Témata:	Customer relations. Interpersonal relations. Leadership. Teams in the workplace. Employee empowerment.
On-line přístup:	Table of contents only Contributor biographical information Publisher description
Classic Catalogue:	View this record in Classic Catalogue

Podobné jednotky

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Building smart teams : A roadmap to high performance /
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The fifth discipline : the art and practice of the learning organization /
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Real dream teams : seven practices used by world-class team leaders to achieve extraordinary results /
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Developing a culture of diversity in a week /
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Teams, markets and systems : business innovation and information technology /
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Human relations : a practical guide to improve inter-personal skills /
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Relational communication /
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Effective teambuilding : how to make a winning team /
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The most effective team-building approaches of Orange BD
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Crucial conversations : tools for talking when stakes are high /
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Be a people person /
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A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
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Work teams that work : skills for managing across the organization /
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Strategic supply management : creating the next source of competitive advantage /
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Understanding institutional diversity /
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Culture and interpersonal communication /
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Taking charge of change : 10 principles for managing people and performance /
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The guardian /
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The Impact of “communication skills” in building “customer relationship"
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Recruitment and selection practices at Omera Petroleum Limited
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How HYD meets the customer expectations and maintains a good relationship with them
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