Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Detalles Bibliográficos
Autor principal: Bergman, Bo, 1943-
Otros Autores: Klefsjö, Bengt, 1943-
Formato: Libro
Lenguaje:English
Publicado: London ; New York : McGraw-Hill Book Co, c1994.
Materias:
Customer services > Quality control.
Consumer satisfaction.
Classic Catalogue: View this record in Classic Catalogue

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