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01214nam a2200277 a 4500 |
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1684259 |
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090615s1999 ii a b 001 0 eng d |
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|a 99011084
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| 082 |
0 |
0 |
|a 658.4/013
|2 21
|
| 100 |
1 |
|
|a Murthy, D. B. N.
|q (Dodaballapur Bhoga Narasimha),
|d 1932-
|
| 245 |
1 |
0 |
|a Managing quality :
|b a practical guide to customer satisfaction /
|c D.B.N. Murthy.
|
| 260 |
|
|
|a New Delhi ;
|a Thousand Oaks, CA :
|b Sage Publications,
|c c1999.
|
| 300 |
|
|
|a 226 p. :
|b ill. ;
|c 23 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 541 |
1 |
|
|e 00011932
|
| 650 |
|
0 |
|a Total quality management.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 852 |
4 |
|
|a Ayesha Abed Library
|j General Shelf.
|
| 999 |
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|c 1659
|d 1659
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