Managing quality : a practical guide to customer satisfaction /
| 主要作者: | |
|---|---|
| 格式: | 圖書 |
| 語言: | English |
| 出版: |
New Delhi ; Thousand Oaks, CA :
Sage Publications,
c1999.
|
| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 實物描述: | 226 p. : ill. ; 23 cm. |
|---|---|
| 參考書目: | Includes bibliographical references and index. |
| ISBN: | 0761993053 (US-HB) 0761993061 (US-PB) 8170367697 (India-HB) 8170367700 (India-PB) |