Managing quality : a practical guide to customer satisfaction /
| 第一著者: | |
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| フォーマット: | 図書 |
| 言語: | English |
| 出版事項: |
New Delhi ; Thousand Oaks, CA :
Sage Publications,
c1999.
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| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 物理的記述: | 226 p. : ill. ; 23 cm. |
|---|---|
| 書誌: | Includes bibliographical references and index. |
| ISBN: | 0761993053 (US-HB) 0761993061 (US-PB) 8170367697 (India-HB) 8170367700 (India-PB) |