Managing quality : a practical guide to customer satisfaction /

Managing quality : a practical guide to customer satisfaction /

Bibliographic Details
Main Author: Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
Format: Book
Language:English
Published: New Delhi ; Thousand Oaks, CA : Sage Publications, c1999.
Subjects:
Total quality management.
Consumer satisfaction.
Classic Catalogue: View this record in Classic Catalogue
Description
Physical Description:226 p. : ill. ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0761993053 (US-HB)
0761993061 (US-PB)
8170367697 (India-HB)
8170367700 (India-PB)

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