Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
芝加哥风格引文Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
MLA引文Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
警告：这些引文格式不一定是100％准确.