Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
Citazione stile Chigago Style (17a edizione)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
Citatione MLA (8a ed.)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.