Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
Čikaški stil citiranja (17. izdanje)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
MLA način citiranja (8. izdanje)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
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