Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रMurthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
एमएलए (8वां संस्करण) प्रशस्ति पत्रMurthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.