Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
Citación estilo ChicagoMurthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
Cita MLAMurthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
Warning: These citations may not always be 100% accurate.