Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.
Style de citation Chicago (17e éd.)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.
Style de citation MLA (8e éd.)Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.
Attention : ces citations peuvent ne pas être correctes à 100%.