Cita APA (7a ed.)

Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.

Cita Chicago Style (17a ed.)

Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.

Cita MLA (8a ed.)

Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.