Cita APA (7th ed.)

Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction. Sage Publications.

Cita Chicago (17th ed.)

Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi ; Thousand Oaks, CA: Sage Publications, 1999.

Cita MLA (8th ed.)

Murthy, D. B. N. Managing Quality: A Practical Guide to Customer Satisfaction. Sage Publications, 1999.