Online customer care : applying today's technology to achieve world-class customer interaction /

Online customer care : applying today's technology to achieve world-class customer interaction /

Détails bibliographiques
Auteur principal: Cusack, Michael, 1955-
Format: Livre
Langue:English
Publié: Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998.
Sujets:
Customer services > Management.
Teleshopping.
Customer relations.
Internet marketing.
Internet advertising.
Business enterprises > Computer networks.
Consumer satisfaction.
Classic Catalogue: View this record in Classic Catalogue
Description
Description matérielle:xiv, 265 p. : ill. ; 26 cm.
Bibliographie:Includes bibliographical references (p. 257-258) and index.
ISBN:0873893832 (alk. paper)
8174890076

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