Balanced scorecard step-by-step for government and nonprofit agencies /
| Autor principal: | |
|---|---|
| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Hoboken, N.J. :
J. Wiley & Sons, Inc.,
c2008.
|
| Edição: | 2nd ed. |
| Assuntos: | |
| Classic Catalogue: | View this record in Classic Catalogue |
Sumário:
- Introduction to the balanced scorecard
- Adapting the balanced scorecard to fit the public and nonprofit sectors
- Before you begin
- Training and communication planning for balanced scorecard success
- Mission, values, and vision
- Strategy : the core of every balanced scorecard
- Strategy maps
- Performance measures, targets, and initiatives
- Creating alignment by cascading the balanced scorecard
- Linking resource allocation to the balanced scorecard
- Reporting results
- The City of Charlotte : a balanced scorecard success story
- Sustaining balanced scorecard success.