Services marketing : integrating customer focus across the firm /

Bibliografski detalji
Glavni autor: Zeithaml, Valarie A.
Daljnji autori: Bitner, Mary Jo
Format: Knjiga
Jezik:English
Izdano: Boston ; McGraw-Hill/Irwin, c2003 [Reprinted].
Izdanje:3rd ed.
Teme:
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