Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)

Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)

This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2016.

Chi tiết về thư mục
Tác giả chính:	Ahmed, Zihan
Tác giả khác:	Akhter, Rahma
Định dạng:	Internship report
Ngôn ngữ:	English
Được phát hành:	BRAC University 2016
Những chủ đề:	GENEX Infosys Limited Call center Service quality
Truy cập trực tuyến:	http://hdl.handle.net/10361/6440

Những quyển sách tương tự

Insights of Square Toiletries Limited call center operations and how it should be bestowed to infer result driven marketing decisions for brand promotion
Bằng: Khan, Iffatur Rahman
Được phát hành: (2018)

Manipulation of human mind through the power of discourse: a study on Bangladeshi call center conversations
Bằng: Baidya, Tushar Kanti
Được phát hành: (2017)

Customer service of Genex Infosys Ltd.
Bằng: Hossain, Anik
Được phát hành: (2014)

Implementation of CALL in the EFL classroom : teachers' perspective and attitudes in developing CALL-based classroom
Bằng: Nila, Nazmun Naher
Được phát hành: (2014)

Challenges of implementing CALL in multimedia classrooms of Bangladesh
Bằng: Rahman, Dewan Jamilur
Được phát hành: (2018)

Service quality of Jamuna Bank Limited
Bằng: Ausru, Afroza Khan
Được phát hành: (2016)

Implementation of CALL in Bangladeshi private universities : students' perspective
Bằng: Joy, Sinchan Pal
Được phát hành: (2014)

An assessment of service quality in Esco Lifesciences (Bangladesh) Pvt. Limited
Bằng: Ahmed, Kamrunnahar
Được phát hành: (2019)

Recruitment & selection process of Genex Infosys Ltd.
Bằng: Rahman, Md. Moshfiqur
Được phát hành: (2022)

Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
Bằng: Afrin, Sumya
Được phát hành: (2016)

GAP model of service quality: a study on Bank Asia Limited
Bằng: Chaiti, Mashiat Sumaiya
Được phát hành: (2018)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
Bằng: Humaira, Nowrin
Được phát hành: (2024)

Elevation of service quality by evaluating service gaps in Rangs Motors Limited
Bằng: Shams, Faiza
Được phát hành: (2023)

An overview of established practices and parameters to ensure quality of a pharmaceutical product
Bằng: Akter, Shimu
Được phát hành: (2018)

Service quality of pricekoto.com
Bằng: Hosain, Md. Abid
Được phát hành: (2018)

Internship as a technical support engineer in technomedia limited
Bằng: Paul, Pritom
Được phát hành: (2024)

Service quality in public and private hospitals in urban Bangladesh: a comparative study
Bằng: Andaleeb, Syed Saad
Được phát hành: (2016)

An institutional assessment of UISC (Union Information and Services Center) : a case study of two selected Union Parishad of Bangladesh
Bằng: Rahman, Md. Oliur
Được phát hành: (2015)

Customer satisfaction on service quality of EXIM Bank
Bằng: Silma, Nowshin Subah
Được phát hành: (2024)

Credit card operations of Eastern Bank Ltd and opinion of credit cardholders about EBL’s credit card service quality
Bằng: Delwar, Raisa
Được phát hành: (2018)

The structure of service quality perceptions for multiple-encounter services
Bằng: Andaleeb, Syed Saad, et al.
Được phát hành: (2016)

Service quality status: Nitol Motors Ltd.
Bằng: Khan, Md. Riasat Azim
Được phát hành: (2018)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
Bằng: Andaleeb, Syed Saad, et al.
Được phát hành: (2016)

Perception of RMG working mothers on caregiver quality for children’s development at factory based child care center
Bằng: Alam, Sumana
Được phát hành: (2021)

Rehabilitation center for substance abuse
Bằng: Shahriar, A.S.M
Được phát hành: (2016)

Sports center Bhatiary, Chittagong
Bằng: Rubaiyat, Farah
Được phát hành: (2018)

Reaching quality services of BRAC health centers to the People
Bằng: Afsana, Kaoser, et al.
Được phát hành: (2019)

Cultural center: a cultural platform for interaction at Purbachal
Bằng: Islam, Mahjabin
Được phát hành: (2017)

Disaster edutainment and emergency response training center
Bằng: Ahmed, Amree
Được phát hành: (2016)

Quality : from customer needs to customer satisfaction /
Bằng: Bergman, Bo, 1943-
Được phát hành: (1994)

Designing a day care center : how to select, design, and develop a day care center /
Bằng: Evans, E. Belle
Được phát hành: (1974)

The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
Bằng: Andaleeb, Syed Saad
Được phát hành: (2016)

Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
Bằng: Andaleeb, Syed Saad
Được phát hành: (2016)

Challenges and prospects of assessment development center
Bằng: Jahan, Tahshin
Được phát hành: (2023)

BRAC's Daycare Center: notes from non-participant observation
Bằng: Seeleman, MC, et al.
Được phát hành: (2020)

সুরের ধারা : Music Institute and Tagore Research Center
Bằng: Raihan, Aishwarya
Được phát hành: (2021)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
Bằng: Nuzhat, Ramisa
Được phát hành: (2021)

Teachers quality and teacher education at primary education sub-sector in Bangladesh
Bằng: Mullick, Jahirul Islam, et al.
Được phát hành: (2010)

The quality of life

Designing DCC civic center, Gulshan 2, Dhaka
Bằng: Rahman, Tanjila
Được phát hành: (2023)