Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Dades bibliogràfiques
Autor principal:	Basir, Abdus Samiul
Altres autors:	Shuvo, Shihab Kabir
Format:	Internship report
Idioma:	English
Publicat:	Brac University 2024
Matèries:	Consumer behavior Customer satisfaction COVID-19 Mobile banking Prime Bank Limited App-based service Banking sector Consumer satisfaction. Banks and banking > Bangladesh. Banks and banking, Mobile. Internet banking. Banks and banking > Automation. COVID-19 (Disease) > Economic aspects.
Accés en línia:	http://hdl.handle.net/10361/23812

Ítems similars

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
per: Ahmed, Ishtiaque
Publicat: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
per: Sumaya, Ayesha
Publicat: (2019)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
per: Saad, Kazi Newaz Alam
Publicat: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
per: Fariha, Lamia Jannat
Publicat: (2023)

Customer satisfaction with government banks: a study on Agrani Bank Limited
per: Sultana, Farhana, et al.
Publicat: (2019)

General banking and customer satisfaction of Bank Asia Limited
per: Raihan, Sabbir
Publicat: (2023)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
per: Hafiz, Kanita
Publicat: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
per: Rashid, Kamrun Nahar
Publicat: (2019)

Mobile financial service of bKash with app
per: Shabuj, Md. Shariful Alam
Publicat: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
per: Jihan, Jaky All Naiem
Publicat: (2024)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
per: Naureen, Sabah
Publicat: (2021)

General banking division of Prime Bank Limited
per: Hossain, Mohammad Sadat
Publicat: (2024)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
per: Anima, Maisha Ibnath
Publicat: (2020)

Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
per: Roy, Shuvagato
Publicat: (2021)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
per: khan, Shadman Zuhair
Publicat: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
per: Naim, Rabiul Islam
Publicat: (2021)

Customer satisfaction on services of Sonali bank Limited
per: Akib, Ahanak
Publicat: (2022)

Identifying customer satisfaction level of BRAC Bank general banking activities
per: Mahnaz, Samanta
Publicat: (2019)

Impact of COVID-19 on the banking sectors of Bangladesh
per: Nusrat, Faria Jahan
Publicat: (2022)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
per: Islam, Md. Shajidul
Publicat: (2024)

Regulations for mobile financial service in Bangladesh
per: Rahman, Dewan Tasfia
Publicat: (2018)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
per: Rahman, Nuhash
Publicat: (2021)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
per: Islam, Md. Aminul
Publicat: (2019)

Customer service and satisfaction of Janata Bank
per: Nayeem, Jannatul
Publicat: (2019)

General banking activities of Prime Bank Limited
per: Islam, Nabila
Publicat: (2019)

Assessing the HR and online banking system in Islami Bank
per: Rahman, MD. Hafizur
Publicat: (2024)

Analyzing the customer service experience for mobile banking users of The City Bank Limited
per: Ahmed, Ashfaque
Publicat: (2024)

Employee job satisfaction of Dhaka Bank Limited, Kakrail Branch
per: Siddiqui, Junaid
Publicat: (2021)

The impact of the Covid pandemic on Eastern Bank Limited
per: Labiba, Nobaira Nayeem
Publicat: (2022)

During Covid-19, how HR can help employees to provide better banking service
per: Soma, Sumiya Akter
Publicat: (2021)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
per: Suzana, Sazia Afrin
Publicat: (2024)

Advancing UCBL client service through digitalization
per: Rahman, Mohosina
Publicat: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
per: Kabir, Md. Rezwanul
Publicat: (2020)

Measuring customer satisfaction on the services of HSBC during Covid-19
per: Binte Iqbal, Sayma
Publicat: (2023)

Employees’ job satisfaction of Bank Asia Mohakhali branch
per: Tasnim, Nazia
Publicat: (2019)

Internship as a software Engineer- Banking app
per: Mehjabin, Sanjana
Publicat: (2024)

Assessment of employee satisfaction of training & development: a study on employee of Prime Bank Limited
per: Parveen, Rumana
Publicat: (2017)

Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
per: Aleen, Lamiza
Publicat: (2022)

E-banking services and customer behavior analysis of Agrani Bank Limited
per: Biswas, Soumithra
Publicat: (2023)

General banking and digitalization through the lenses of customer
per: Tasnuva, Rudainah
Publicat: (2024)