Gerth. (2013). Business Process Models. Change Management (1.). Springer Berlin Heidelberg.
Cita Chicago (17th ed.)Gerth. Business Process Models. Change Management. 1. Springer Berlin Heidelberg, 2013.
Cita MLA (8th ed.)Gerth. Business Process Models. Change Management. 1. Springer Berlin Heidelberg, 2013.
Atenció: Aquestes cites poden no estar 100% correctes.