Rajola. (2013). Customer Relationship Management in the Financial Industry (2.). Springer Berlin Heidelberg.
Cita Chicago (17th ed.)Rajola. Customer Relationship Management in the Financial Industry. 2. Springer Berlin Heidelberg, 2013.
Cita MLA (8th ed.)Rajola. Customer Relationship Management in the Financial Industry. 2. Springer Berlin Heidelberg, 2013.
Atenció: Aquestes cites poden no estar 100% correctes.