Adrian Payne, P. F. (2013). Strategic Customer Management (1.). Cambridge University Press.
Chicago Style (17. basım) AtıfAdrian Payne, Pennie Frow. Strategic Customer Management. 1. Cambridge University Press, 2013.
MLA (8th ed.) AtıfAdrian Payne, Pennie Frow. Strategic Customer Management. 1. Cambridge University Press, 2013.
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