Adrian Payne, P. F. (2013). Strategic Customer Management (1.). Cambridge University Press.
Čikaški stil citiranja (17. izdanje)Adrian Payne, Pennie Frow. Strategic Customer Management. 1. Cambridge University Press, 2013.
MLA način citiranja (8. izdanje)Adrian Payne, Pennie Frow. Strategic Customer Management. 1. Cambridge University Press, 2013.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.