Richey, R. (2007). English for customer care. Oxford University Press.
芝加哥风格引文Richey, Rosemary. English for Customer Care. Oxford: Oxford University Press, 2007.
MLA引文Richey, Rosemary. English for Customer Care. Oxford University Press, 2007.
警告：这些引文格式不一定是100％准确.