Cita APA (7th ed.)

Richey, R. (2007). English for customer care. Oxford University Press.

Cita Chicago (17th ed.)

Richey, Rosemary. English for Customer Care. Oxford: Oxford University Press, 2007.

Cita MLA (8th ed.)

Richey, Rosemary. English for Customer Care. Oxford University Press, 2007.