World Bank & Shah, A. (2005). Public services delivery. World Bank.
Chicago Style (17. basım) AtıfWorld Bank ve Anwar Shah. Public Services Delivery. Washington, D.C.: World Bank, 2005.
MLA (8th ed.) AtıfWorld Bank ve Anwar Shah. Public Services Delivery. World Bank, 2005.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..