Cita APA (7a ed.)

World Bank & Shah, A. (2005). Public services delivery. World Bank.

Cita Chicago Style (17a ed.)

World Bank y Anwar Shah. Public Services Delivery. Washington, D.C.: World Bank, 2005.

Cita MLA (8a ed.)

World Bank y Anwar Shah. Public Services Delivery. World Bank, 2005.