Cita APA (7th ed.)

World Bank & Shah, A. (2005). Public services delivery. World Bank.

Cita Chicago (17th ed.)

World Bank i Anwar Shah. Public Services Delivery. Washington, D.C.: World Bank, 2005.

Cita MLA (8th ed.)

World Bank i Anwar Shah. Public Services Delivery. World Bank, 2005.

Atenció: Aquestes cites poden no estar 100% correctes.