Cita APA (7th ed.)

Koch, H. C. H. (1992). Implementing and sustaining total quality management in health care. Longman.

Cita Chicago (17th ed.)

Koch, Hugh C. H. Implementing and Sustaining Total Quality Management in Health Care. Harlow, Essex: Longman, 1992.

Cita MLA (8th ed.)

Koch, Hugh C. H. Implementing and Sustaining Total Quality Management in Health Care. Longman, 1992.