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02443nam a2200349 i 4500 |
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44800 |
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BD-DhAAL |
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20250915162440.0 |
| 008 |
250915t2016 mau 001 0 eng d |
| 010 |
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|a 2015032649
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| 020 |
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|a 9781633690783
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| 020 |
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|a 9781633690790
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| 035 |
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|a 18919121
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|a DLC
|b eng
|c DLC
|e rda
|d DLC
|d BD-DhAAL
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| 042 |
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|a pcc
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| 050 |
0 |
0 |
|a HF5718
|b .D54 2016
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| 082 |
0 |
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|a 658.45
|2 23
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| 245 |
0 |
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|a Difficult conversations :
|b craft a clear message, manage emotions, focus on a solution.
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| 246 |
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|a Difficult conversations
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| 260 |
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|a Boston :
|b Harvard Business Review Press,
|c 2016.
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| 300 |
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|a ix, 110 pages ;
|c 18 cm
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| 490 |
0 |
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|a 20-minute manager series
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
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| 541 |
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|a Donated by Farhana Zahir, Assistant Professor, BRAC Business School, BRAC University
|e 44800
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| 650 |
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|a Business communication.
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| 650 |
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|a Interpersonal communication.
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| 710 |
2 |
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|a Harvard Business Review Press,
|e publisher.
|9 59332
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| 852 |
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|a Ayesha Abed Library
|c General Stacks
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| 942 |
|
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|2 ddc
|c BK
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| 999 |
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|c 47541
|d 47541
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|a BRACUL
|b BRACUL
|c NEW
|d 2025-09-15
|e Donated by Farhana Zahir, Assistant Professor, BRAC Business School, BRAC University
|l 1
|o 658.45 DIF
|p 3010044800
|r 2025-12-13
|s 2025-12-11
|t 1
|w 2025-09-15
|y BK
|x Donated by Farhana Zahir, Assistant Professor, BRAC Business School, BRAC University ; USD 12.95
|