APA (7th ed.) Citation

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Harvard Business Review Press.

Chicago Style (17th ed.) Citation

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution. Boston: Harvard Business Review Press, 2016.

MLA (8th ed.) Citation

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution. Harvard Business Review Press, 2016.