Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.
芝加哥风格引文Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.
MLA引文Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.
警告：这些引文格式不一定是100％准确.