Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.
Chicagoスタイル(17版)引用形式Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.
MLA(8版)引用形式Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.
警告: この引用は必ずしも正確ではありません.