APA način citiranja (7. izdanje)

Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.

Čikaški stil citiranja (17. izdanje)

Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.

MLA način citiranja (8. izdanje)

Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.