Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.
Citación estilo ChicagoSmith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.
Cita MLASmith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.
Warning: These citations may not always be 100% accurate.