Style de citation APA (7e éd.)

Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.

Style de citation Chicago (17e éd.)

Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.

Style de citation MLA (8e éd.)

Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.