APA-viite (7. p.)

Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.

Chicago-viite (17. p.)

Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.

MLA-viite (8. p.)

Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.