APA (7th ed.) Citation

Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.

Chicago Style (17th ed.) Citation

Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.

MLA (8th ed.) Citation

Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.