Cita APA (7th ed.)

Smith, J. (2000). Successful customer retention in a week. Hodder & Stoughton.

Cita Chicago (17th ed.)

Smith, Jane. Successful Customer Retention in a Week. London: Hodder & Stoughton, 2000.

Cita MLA (8th ed.)

Smith, Jane. Successful Customer Retention in a Week. Hodder & Stoughton, 2000.