Successful help desk management in a week /

Detalhes bibliográficos
Autor principal:	Chapman, Jacqueline
Autor Corporativo:	Institute Of Management
Formato:	Livro
Idioma:	English
Publicado em:	London : Hodder & Stoughton, 2000 [Tenth impression 2005].
Colecção:	In a week
Assuntos:	Customer services. Customer services > Management. Customer relations. Consumer satisfaction. Consumer education. Support services (Management). Business communication.
Classic Catalogue:	View this record in Classic Catalogue

Descrição
Descrição Física:	96 pages : illustrations ; 20 cm.
ISBN:	9780340781746 0340781742

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