Chapman, J. (2000). Successful help desk management in a week. Hodder & Stoughton.
Chicago (17e ed.) BronvermeldingChapman, Jacqueline. Successful Help Desk Management in a Week. London: Hodder & Stoughton, 2000.
MLA (8e ed.) BronvermeldingChapman, Jacqueline. Successful Help Desk Management in a Week. Hodder & Stoughton, 2000.
Let op: Deze citaties zijn niet altijd 100% accuraat.