APA način citiranja (7. izdanje)

Chapman, J. (2000). Successful help desk management in a week. Hodder & Stoughton.

Čikaški stil citiranja (17. izdanje)

Chapman, Jacqueline. Successful Help Desk Management in a Week. London: Hodder & Stoughton, 2000.

MLA način citiranja (8. izdanje)

Chapman, Jacqueline. Successful Help Desk Management in a Week. Hodder & Stoughton, 2000.