Chapman, J. (2000). Successful help desk management in a week. Hodder & Stoughton.
Chicago-viite (17. p.)Chapman, Jacqueline. Successful Help Desk Management in a Week. London: Hodder & Stoughton, 2000.
MLA-viite (8. p.)Chapman, Jacqueline. Successful Help Desk Management in a Week. Hodder & Stoughton, 2000.
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