Cita APA (7a ed.)

Chapman, J. (2000). Successful help desk management in a week. Hodder & Stoughton.

Cita Chicago Style (17a ed.)

Chapman, Jacqueline. Successful Help Desk Management in a Week. London: Hodder & Stoughton, 2000.

Cita MLA (8a ed.)

Chapman, Jacqueline. Successful Help Desk Management in a Week. Hodder & Stoughton, 2000.